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Frequently Asked Questions
Can you send me a printed catalog? Sorry, but in an effort to keep our prices as competitive as possible, we do not produce a printed version of our online catalog. Our web site has been developed for the purposes of viewing, searching, and yes, purchasing great furniture. We strive to provide you with the same great service and experience as a trip to your local furniture store! If you are having difficulties finding what you want online, contact us and we will try to help. How do I place an order with FurnitureBuzzKids.com?
Ordering from FurnitureBuzz Kids could not be easier. You can use our secure online ordering system or call us.
For more information, please view our detailed instructions page at How to Order?
We also welcome orders by mail or fax.
FurnitureBuzzKids.com What forms of payment do you accept? 
FurnitureBuzzKids.com accepts Visa, MasterCard, American Express and Discover/NOVUS. Checks and Money Orders are also accepted when arrangements are made through our Sales Department. Our friendly sales representatives can be reached toll-free at 1-888-600-8457 during our regular business hours of 9AM - 6PM ET (Monday - Friday).
After making arrangements through our Sales Department, Checks or Money Orders can be mailed to:
FurnitureBuzzKids.com Sales Will I be charged Sales Tax? We do not charge sales tax unless your merchandise is shipped to Georgia. How long does it take to receive the items I have ordered?
We try our best to get orders shipped from our warehouses within 2-3 business days. Items that do not ship that quickly
are identified as such on the description page of that item. For example, the item might indicate "Ships in 7 days." What is the Delivery Policy for FedEx, UPS and Common Carriers? FedEx and UPS FedEx or UPS will deliver your merchandise to your home or business and place it at the front area/front door of your office or home. Since FedEx and UPS both have weight and size restrictions, heavy and/or oversized orders are shipped via common carrier. Common Carrier
Heavy and/or oversized orders are shipped via common carrier. With Common Carrier Delivery, the truck driver
may ask for your assistance in unloading the large and/or heavy furniture from the rear of the truck.
The delivery drivers travel alone and occasionally request this assistance to avoid damage to the merchandise.
In addition, Common Carrier Delivery does not include delivery inside your home, apartment, or office. Do you ship to PO Box, APO, or FPO addresses?
Unfortunately, none of the shipping companies used by FurnitureBuzz Kids deliver to PO Box, APO, or FPO addresses.
As a result, we do not ship to PO Box, APO, or FPO addresses at this time. What is the Warranty?
FurnitureBuzz Kids carries only the finest ready-to-assemble furniture produced by the industry's premier
furniture manufacturers. We have carefully selected our furniture providers to ensure their product warranties
match our commitment to quality and service. Please use our Warranty Information
page if you would like to view a specific manufacturer’s warranty. Who do I call for Customer Service?
FurnitureBuzz Kids has carefully selected which brands of kids' furniture we sell. The brands we have selected are
considered the premier manufacturers in our industry. The warranties and product support of these manufacturers match
up to FurnitureBuzz Kids' commitment to quality and service. In the event that you need service on your new furniture,
both the manufacturer and/or FurnitureBuzz Kids can help you. In most cases, the manufacturer should be contacted
directly for assembly assistence or replacement parts. The toll-free number for you to call will be provided on the
instruction booklet that comes with your new furniture. What happens if I wish to cancel an order?
There is no charge for cancellation as long as you cancel your order before it has been produced and/or shipped. If the
product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be
deducted from your refund. Cancellations or returns must be authorized in advance by calling FurnitureBuzz Kids at
1-888-600-8457. What is the Return Policy?
FurnitureBuzzKids.com offers an exchange or refund for the full purchase amount of items returned within 60 days of purchase.
Refunds will be made in the original form of payment. After 60 days, we offer an exchange or store credit in the amount
of the current selling price.
Please do not return furniture without contacting us first.
For more information on our return policy, please click here. How Do I Create an Account?
You can create an account my simply visiting our Account
Login/Register page. You will be prompted for your email address and a password. Once you have submitted this information,
we will automatically create your account. It's that easy! What if my furniture arrives damaged? If your merchandise arrives damaged, you have two options (Please review our Return Policy for more details):
What is the Privacy Policy?
We collect general information as you browse our site to help us diagnose problems with our server, administer our web site,
and analyze broad demographic information about our visitors. We also use "cookies" to keep track of your current shopping session.
To see our full Privacy Policy, click here. What is the Security Policy? FurnitureBuzz Kids takes credit card information security seriously. We have implemented a variety of technical and procedural controls to ensure transactions on our site are private and protected. Below is a portion of that list.
To see our full Security Policy, click here. How do I contact FurnitureBuzz Kids?
You can call us at 1-888-600-8457 or email us at Service@FurnitureBuzzKids.com.
For more contact information, click here.
Do you have a Site Map?
Our full Site Map is available here. Do you have Terms and Conditions? Our full Terms and Conditions are available here.
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