Every item we sell is backed by our 100% unconditional guarantee. If for any reason you are not satisfied with your purchase, simply return the item to us within 60 days of purchase for an exchange or refund. If you receive an incorrect or damaged item, call 1-888-600-8457 during our normal business
hours (Monday - Friday 9am - 6pm). Please see below for details, rules and restrictions.
FurnitureBuzzKids.com offers an exchange or refund for the full purchase amount of items returned within 60 days of purchase.
Refunds will be made in the original form of payment. After 60 days, we offer an exchange or store credit in the amount of the current selling
price.
Returns must be accompanied by a sales receipt. The following rules also apply to all returns and exchanges:
- Shipping and handling charges are not refundable.
- Gift certificates cannot be refunded.
- We cannot accept C.O.D. packages.
- Most refunds are processed within a day or two of receipt.
- * For merchandise returns that have not been shipped prepaid, the return shipping cost will
be deducted from your refund.
We take every precaution to properly prepare your furniture for transit. To help prevent damage, our shipping department
will often times double-box your furniture. This is in addition to the factory's already tough packaging. We do not assess additional charges
for double boxing. Double-Boxing is one way we try to satisfy you by ensuring your furniture reaches it's destination unharmed. In some
cases even our best efforts are unsuccessful and your furniture arrives damaged. This is usually due to the rigorous conditions that the packages
go through during the hundreds and sometimes thousands of miles of transit.
If your item suffers minor damage in transit, please know that replacement parts will be sent to you free of charge (including
shipping). We have carefully screened all our manufacturers to ensure they provide helpful assistance in identifying damaged or missing parts and
provide a toll-free number for this service. Consequently, the most efficient method for ordering additional parts is to call the manufacturer
directly. The manufacturer's toll-free number is located in the assembly instructions booklet.
If the damage to your furniture is severe, refuse the shipment at the time of delivery. Please contact FurnitureBuzz
Kids to inform us of the refusal. Once the items are returned to us, we will ship the replacement item(s). You are not responsible for
shipping charges on the second delivery.
Please do not return furniture without contacting us first.
As always, call us at 1-888-600-8457 or email us if you have any
questions concerns.
