FurnitureBuzz Kids owns and operates its own Distribution
Center (a 2 acre facility) and we own and operate our own Brick-and-Mortar Furniture Store too.
It seems like every day, a new Internet Furniture Store pops up on the Internet. I guess anybody with a computer and
an Internet connection can start a Furniture Store these days. Unfortunately for the customer, these Internet Furniture Stores seem to go out of
business just as quickly as they went into business.
FurnitureBuzz Kids is more than just an office space with a computer. In fact, FurnitureBuzz Kids owns and operates
its own Distribution Center (a 2 acre facility) and we own and operate our
own Brick-and-Mortar Furniture Store too. If we didn't actually own and operate a real Furniture Store, we'd be embarrassed to tell our
customers "We've been in the Furniture Business for
11 years."
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The storefront enables our CSRs to have hands-on experience with the products we sell. This experience ensures that our CSRs will
be well equipped to answer your product questions.
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Having a storefront actually keeps our costs down. I recently saw this message on another Furniture Store's web
site: "We do not have a physical store front, selling online is a more efficient business model that allows us to offer
a much larger selection and better prices than most retail stores." I disagree. Selling online combined with a storefront
makes for a more efficient business model. Not only is our storefront self-sustaining, but the profits from our store also
pays the bills for our office space & distribution center too.
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Having a storefront allows us to offer a larger selection of furniture. This is because we don't just sell furniture from
factories that are willing to drop ship. Some Furniture companies will not drop ship furniture directly to the customer or will not
allow online sales unless we have a storefront. Because we have both a distribution center and storefront, we are able to warehouse
and sell certain brands of furniture that other Internet Furniture Stores do not carry.
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Having a storefront makes the returns process for the customer easier. That's because we can accept returns at our own
facility without making you ship the product back to the manufacturer. We know from experience that the Manufacturers are
too busy [and don't like] to handle returns. Shipping merchandise back to the manufacturer usually creates delays in the
ability for you to receive a refund in a timely manner.
